Telephoning Skills
For anyone in a company who needs to greet, answer, inform, or direct on the phone, in English, Dutch or French (other languages possible).
At the end of the training course, you will be able to:
- Establish a relationship
- Take a message accurately
- Ask for information
- Connect the caller, or put on hold
- Ask appropriate questions
- Match your telephone manner to the company's style
- Develop the skill of active listening
- Deal with objections and complaints
- Become more proactive
- Consolidate future contact
- End the call dynamically
The method
- The training course offers simple but effective tools, which are easy to memorize and apply.
- The many practical exercises will help you to deeply integrate the appropriate linguistic formulae (vocabulary, expressions, syntax).
- The telephone conversations become progressively more complex, and are closely linked to your work.
- Because all the exercises are filmed, they are followed by constructive feedback.
- Gradually, automatic responses take hold, and you become relaxed, clear and assertive: your objective is achieved!
Schedule
2 days: 7 hours per day, including lunch with the trainer
The course can also be arranged over 4 half days
Location
Preferably in our premises, but other locations can be arranged.
Information
For advice, diagnosis, and a detailed estimate, please contact our Business Center Corporate Manager, Valérie Gérard, who will be delighted to help you : corporate@callinter.com,
, or the Call International center closest to you (see contacts), which will put you in touch with her.
